These terms apply to the purchase and use of courses from the Ear & Foot Academy. Please read them carefully before you place an order. By buying a course you confirm that you accept these terms.

1. About us The Ear & Foot Academy ("we", "us", "our") provides home study training courses in foot health and ear care. You can contact us at any time by email at [email protected].

2. Our courses A "course" means any training programme we offer, including the Foot Health Practitioner course and the Ear Care Practitioner course, together with its learning materials, assessment questions, final assessment and certificate. Our courses are delivered as study materials that you work through at your own pace. They include self assessment questions, a final assessment, and support from your tutor by email. On successfully completing a course you receive our Certificate of Completion in the relevant subject.

3. Eligibility You must be at least 18 years old to buy a course. You are responsible for making sure a course is right for you before you buy it. We are always happy to answer questions about course content and suitability beforehand, so please get in touch if you are unsure.

4. Placing an order You place an order by selecting a course and completing payment. We will confirm your order by email. Your contract with us is formed when we send that confirmation, at which point we will give you access to your course materials.

5. Price and payment The price of each course is the price shown at the time you place your order. Payment is due in full at the time of purchase, through our chosen payment provider. We may change our prices from time to time, but changes will not affect any order you have already placed. Where value added tax (VAT) applies, it will be shown before you pay.

6. Access to your course Once we have received your payment, we will give you access to your course materials. You are responsible for keeping your login details secure and for the activity that takes place under your account. Your access is for your personal use only and may not be shared with anyone else.

7. Your right to cancel and our refund policy Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a period of fourteen days in which to cancel a purchase made online and receive a refund. Because our courses are digital learning materials that are supplied to you straight away, the following applies.

If you have not yet accessed, opened or downloaded any course materials, you may cancel within fourteen days of purchase and receive a full refund.

When you ask for and are given access to your course materials, you agree that we may begin supplying them immediately, and you accept that you will lose your right to cancel once you have accessed, opened or downloaded them. After that point the course fee is not refundable, except where the law requires otherwise, for example if the materials are faulty or not as described.

To request a cancellation or refund, please email us at [email protected]. Where a refund is due, we will make it using the same payment method you used to buy the course, within fourteen days of agreeing the refund.

Nothing in this section affects your legal rights as a consumer.

8. Faulty or misdescribed courses Under the Consumer Rights Act 2015, the digital content we provide must be of satisfactory quality, fit for purpose and as described. If something is wrong with your course materials, please contact us and we will put it right, which may include providing a replacement or a refund where appropriate.

9. Intellectual property and your licence to use the materials All course materials, including text, images, assessments and any downloads, are owned by us or our licensors and are protected by copyright. When you buy a course, we grant you a personal licence to use the materials for your own learning only. This licence is for you alone and you cannot transfer it to anyone else. You may not copy, share, publish, resell, distribute, reproduce or adapt the materials, or use them to teach or train other people, without our written permission. If you breach this clause we may withdraw your access without a refund.

10. Acceptable use One purchase is for one student. You agree not to share your account or materials, and not to use the course or our website in any way that is unlawful, fraudulent or harmful. We may suspend or withdraw your access if you breach these terms or misuse the course.

11. Certificates and scope of practice On passing the final assessment you will receive our Certificate of Completion in the relevant subject. Please note that completing the Foot Health Practitioner course allows you to describe yourself as a Foot Health Practitioner, and it does not entitle you to call yourself a Chiropodist or Podiatrist, as these are protected titles that require degree level study. Our courses are training courses and are not regulated qualifications. You are responsible for arranging your own professional and public liability insurance, for working within your scope of competence, and for complying with all laws and professional standards that apply to your practice.

12. Tutor support and assessments Your course includes support from your tutor by email. You submit your final assessment to us by email, and we will mark it and respond within a reasonable time. If you do not pass first time, we may offer you the opportunity to resubmit. We aim to provide helpful, timely support, but we cannot guarantee that you will pass.

13. Our responsibility to you We provide our courses for educational purposes. We do not guarantee any particular outcome, including that you will pass, secure work, earn any level of income, or build a successful practice. To the fullest extent permitted by law, we are not responsible for any loss or damage that was not foreseeable, or for any business losses. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited under the law.

14. Events outside our control We are not responsible for any failure or delay in providing your course that is caused by events outside our reasonable control. If such an event happens, we will contact you and take reasonable steps to limit any disruption.

15. Changes to courses and to these terms We may update and improve our course content from time to time. We may also change these terms, for example to reflect changes in the law or in how we operate. The version of these terms that applies to your order is the version in force at the time you placed it.

16. Complaints If you are unhappy with any part of your course or our service, please email us at [email protected] so that we can try to put things right. We take all complaints seriously and will respond as quickly as we can.

17. Governing law These terms are governed by the law of England and Wales. Any disputes will be subject to the courts of England and Wales, although if you live in Scotland or Northern Ireland you may also bring proceedings in your own jurisdiction.

18. Contact us For any questions about these terms or your course, please contact us at [email protected].